Privacy Policy

1.1. Personal Information: Your name, phone number, email address, address, and other contact details provided through our service request or contact forms.

1.2. Product and Service Information: Information about the product requiring repair or service, including product type, model, serial number, purchase details, description of the issue, and other information relevant to the service request.

1.3. Photos and Videos: Photos, videos, or other files that you voluntarily upload or share to help us understand, diagnose, assess, or process your repair or service request.

1.4. Technical Information: We may automatically collect certain technical information, such as IP address, browser type, device information, operating system, and Website usage information for security, analytics, and Website improvement.

2.1. Receive, review, assess, and process repair and service requests.

2.2. Allow our technicians and authorized service personnel to review the information, photographs, and videos submitted by you to identify or assess the reported issue.

2.3. Contact you regarding your service request, including requesting additional information, providing updates, discussing service requirements, or communicating quotations and other relevant details.

2.4. Improve our Website, services, customer support, and repair processes.

2.5. Detect and prevent fraud, misuse, unauthorized activity, or security threats.

2.6. Comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

3.1. Photos, videos, and other files submitted by you are used primarily for evaluating and processing your repair or service request.

3.2. Such information may be accessed by our authorized technicians, employees, or service personnel where reasonably necessary to assess or complete the requested service.

3.3. You should avoid uploading unnecessary personal, confidential, or sensitive information that is unrelated to your repair or service request.

3.4. We do not use customer-submitted photos or videos for unrelated purposes without appropriate authorization, except where required or permitted by applicable law.

4.1. We do not sell or rent your personal information to third parties for their marketing purposes.

4.2. We may share relevant information with authorized technicians, employees, service partners, technology providers, communication providers, or other trusted service providers where necessary to provide or manage our services.

4.3. We may disclose information where required by law, court order, governmental authority, or other valid legal process, or where necessary to protect our legal rights, property, Website, or users.

5.1. We implement reasonable administrative, technical, and organizational security measures designed to protect your personal information and uploaded files against unauthorized access, use, alteration, disclosure, or destruction.

5.2. While we take reasonable steps to protect your information, no method of electronic storage or transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

6.1. We retain personal information, service request details, and uploaded files only for as long as reasonably necessary to provide our services, maintain service records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

6.2. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal practices.

7.1. Our Website may use cookies and similar technologies to improve Website functionality, understand Website usage, maintain security, and analyze traffic.

7.2. You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features or functionality.

8.1. We may contact you through phone calls, SMS, WhatsApp, email, or other communication methods using the contact details provided by you regarding your repair or service request.

8.2. Service-related communications may include request confirmations, technician updates, quotations, appointment or pickup information, repair status, and other communications necessary to provide our services.

8.3. Where applicable, you may opt out of non-essential promotional communications by following the unsubscribe instructions provided in such communications.

9.1. You may request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business or legal requirements.

9.2. You may contact us if you believe that the personal information we hold about you is inaccurate or requires updating.

9.3. Requests relating to your personal information may be submitted using the contact details provided in this Privacy Policy.

10.1. Our Website may use or contain links to third-party websites, tools, or services. These third parties may have their own privacy policies and practices.

10.2. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control. We encourage you to review their respective privacy policies before providing personal information.

11.1. We are committed to handling personal information in accordance with applicable privacy, data protection, information technology, consumer protection, and other laws and regulations applicable to our services in India.

11.2. We may update our privacy and data-handling practices from time to time to reflect changes in applicable laws, technology, or our services.

13.1. We may update, modify, or revise this Privacy Policy from time to time. Any revised version will be posted on the Website with an updated effective date.

13.2. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.