Terms & Conditions

1.1. You agree to provide accurate, complete, and current information when submitting a service or repair request.

1.2. You are responsible for ensuring that the contact details and product information provided by you are correct.

1.3. You must not use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.

1.4. We reserve the right to refuse, suspend, or discontinue access to our Website or services where reasonably necessary, including in cases of misuse, inaccurate information, or suspected fraudulent activity.

2.1. Customers may submit a repair or service request through the Website by providing the required product and contact information.

2.2. Submission of a service request does not automatically mean that the repair has been accepted or confirmed.

2.3. Our technicians may review the information, photographs, videos, and other details submitted by the customer to understand and assess the reported issue.

2.4. We may contact the customer if additional information, photographs, videos, testing, or inspection is required.

2.5. The final acceptance of a repair request is subject to inspection and service feasibility.

3.1. A product may require physical inspection and/or technical testing before the exact fault and repair requirements can be determined.

3.2. Initial information provided through the Website, including photographs or videos, may not be sufficient to identify all faults.

3.3. The final diagnosis may differ from the initial issue reported by the customer.

3.4. Additional faults or components may be identified during inspection. Any additional repair work or charges, where applicable, will be communicated to the customer before proceeding.

3.5. In certain cases, a repair may not be technically feasible or economically practical. We reserve the right to decline such repairs.

4.1. After inspection and diagnosis, we may provide the customer with a repair quotation based on the parts, labour, technical work, and other applicable service requirements.

4.2. A quotation provided before physical inspection may be provisional and subject to change after detailed inspection.

4.3. Repair work requiring customer approval will generally proceed only after the customer provides the required confirmation.

4.4. If additional faults are discovered after approval or during the repair process, additional charges may apply. Such charges will be communicated to the customer where reasonably practicable before additional work is undertaken.

4.5. A quotation may have a limited validity period, where specified.

5.1. Customers are required to make payment according to the payment terms communicated by the Company.

5.2. Applicable charges may include inspection/diagnostic charges, repair charges, replacement part costs, labour charges, pickup/delivery charges, taxes, or other applicable service fees.

5.3. The customer is responsible for providing accurate payment information and completing payment through the available payment methods.

5.4. Where payment is required before repair, pickup, delivery, or release of the product, the relevant service may be held until payment is received.

5.5. Any applicable taxes or statutory charges will be payable by the customer as communicated at the time of billing.

6.1. Cancellation and refund requests will be handled according to the Company's applicable Cancellation and Refund Policy.

6.2. Cancellation may not be possible after certain stages of the service process, including after repair work has commenced, parts have been ordered specifically for the customer's product, or the product has been dispatched or delivered, where applicable.

6.3. Any refund, where applicable, will be subject to the applicable cancellation/refund terms and deductions for services already provided, parts procured, transportation, or other non-recoverable costs, where applicable.

6.4. The Company reserves the right to refuse a refund where the customer does not meet the applicable refund conditions.

7.1. Where a repair warranty is provided, the warranty period and applicable terms will be communicated to the customer through the invoice, service document, quotation, or other applicable communication.

7.2. Warranty coverage may apply only to the specific repair or component covered by the warranty and may not cover unrelated faults.

7.3. Warranty may not apply to damage caused by misuse, accidental damage, liquid exposure, unauthorized modification or repair, physical damage, improper handling, or other causes outside the scope of the original repair.

7.4. Warranty claims may require inspection by our technicians before approval.

7.5. Any manufacturer warranty applicable to a product or component may be subject to the manufacturer's own terms and conditions.

8.1. Where pickup and/or delivery services are offered, the applicable charges, locations, timelines, and conditions will be communicated to the customer.

8.2. Customers must provide accurate pickup and delivery information and ensure that the product is properly packed where the responsibility for packaging rests with the customer.

8.3. Delivery timelines are estimates and may be affected by courier delays, weather, operational issues, public holidays, technical requirements, or other circumstances beyond our reasonable control.

8.4. The customer is responsible for ensuring that someone is available to receive the product where required.

9.1. Customers must follow any packaging instructions provided by the Company before handing over a product for transportation.

9.2. Where the customer is responsible for packaging, the Company may not be responsible for damage resulting from inadequate or improper packaging.

9.3. Any transit-related damage should be reported to the Company as soon as reasonably possible after delivery, along with photographs, videos, packaging evidence, and other relevant information where requested.

9.4. Transit damage claims may be subject to verification and the terms of the applicable logistics or courier service.

10.1. Customers must provide accurate information relating to themselves and the product submitted for service.

10.2. Customers should remove personal, confidential, or unnecessary data from devices before submitting them for repair wherever reasonably possible.

10.3. Customers are responsible for maintaining backups of their personal data before handing over a device or product for repair.

10.4. The Company will handle customer information in accordance with its Privacy Policy.

10.5. By submitting photographs, videos, product details, or other service-related information, the customer authorizes the Company and its authorized technicians/service personnel to use such information as reasonably necessary to assess and provide the requested service.

11.1. All content available on the Website, including text, graphics, logos, designs, photographs, icons, videos, software, and other materials, is owned by or licensed to the Company unless otherwise stated.

11.2. No content from the Website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from the Company, except where permitted by applicable law.

11.3. The Doctor Sky name, logo, branding, and related materials may not be used without prior authorization.

12.1. We will take reasonable care while handling products submitted for service. However, certain risks may arise during inspection, testing, repair, transportation, or operation of a product.

12.2. To the extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or services.

12.3. The Company shall not be responsible for loss caused by inaccurate information provided by the customer, pre-existing damage, hidden defects, unauthorized modifications, misuse, or circumstances beyond the Company's reasonable control.

12.4. Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13.1. The Company shall not be responsible for delays or failure to perform services caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.

14.1. These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

14.2. The Company and customer will first attempt to resolve any dispute through good-faith communication and discussion.

14.3. If a dispute cannot be resolved amicably, it may be subject to the jurisdiction of the appropriate courts, subject to applicable law.

15.1. The Company may modify or update these Terms from time to time to reflect changes in our services, Website, business practices, or applicable legal requirements.

15.2. Updated Terms will be published on the Website with the revised effective date.

15.3. Continued use of the Website or services after the updated Terms are published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.