Refund & Cancellation Policy

1.1. A customer may request cancellation of a repair/service booking before the service process has commenced.

1.2. Cancellation requests must be submitted through the contact details or communication method provided by the Company.

1.3. Once inspection, pickup, transportation, repair work, or procurement of parts has commenced, cancellation may be subject to applicable charges.

1.4. The Company may cancel or refuse a booking where the requested service is not technically feasible, the product is outside our service capability, required information is unavailable, or other reasonable circumstances prevent the service from being provided.

2.1. If the customer cancels a service request before inspection has started, any refund will depend on whether any payment has already been made and whether any non-refundable charges have been incurred.

2.2. If inspection or diagnostic work has already been performed, applicable inspection or diagnostic charges may be deducted from any eligible refund.

2.3. Where pickup or transportation has already been arranged or completed, applicable transportation charges may also be deducted where such charges are non-recoverable.

3.1. After inspection, the Company may provide a repair quotation based on the identified fault, parts, labour, and other applicable requirements.

3.2. The customer may reject the quotation and choose not to proceed with the repair.

3.3. If the quotation is rejected, the customer may be required to pay any applicable inspection/diagnostic, pickup, delivery, transportation, or other charges already incurred.

3.4. Where an advance payment was collected specifically for parts or services, the refund will be subject to the terms applicable to those parts or services.

4.1. Where an advance payment has been collected, the refund eligibility will depend on the stage of the service and whether the Company has already incurred costs on behalf of the customer.

4.2. If no service work, parts procurement, or other non-recoverable expense has commenced, the eligible advance amount may be refunded after applicable deductions, if any.

4.3. Any applicable inspection, transportation, processing, or other completed/non-recoverable charges may be deducted from the refundable amount.

5.1. Once the customer has approved a quotation and authorized the Company to proceed with repair, cancellation may be restricted.

5.2. If repair work has commenced, charges for work already completed may not be refundable.

5.3. If parts have already been purchased, ordered, customized, or allocated specifically for the customer's product, the applicable parts cost may be non-refundable.

5.4. Any refundable amount, if applicable, will be calculated after deducting costs already incurred by the Company.

6.1. Once a replacement part has been specifically ordered or procured for a customer's product, cancellation may not be possible if the part cannot reasonably be cancelled, returned, or resold.

6.2. In such cases, the customer may be responsible for the cost of the part and any applicable procurement, shipping, or handling charges.

6.3. Where a supplier permits cancellation or return of the part, the refund to the customer may be processed after the Company receives the applicable credit or refund from the supplier, subject to applicable deductions.

7.1. Once the repair has been completed and the product has been delivered or made available to the customer, the repair charges are generally non-refundable solely because the customer has changed their mind or no longer wishes to use the repaired product.

7.2. If the customer believes that the repair has not been completed correctly or that an issue covered under an applicable repair warranty has occurred, the customer should contact the Company for inspection.

7.3. Where a valid warranty or service-related issue is confirmed, the Company may, at its discretion and subject to applicable terms, provide re-service, repair, replacement of an applicable component, or another appropriate resolution.

8.1. In some cases, a product may not be repairable due to the nature of the fault, availability of parts, pre-existing damage, technical limitations, or other circumstances.

8.2. If the Company is unable to complete the approved repair, the customer will be informed accordingly.

8.3. Refund eligibility in such cases will depend on the work already completed, parts already procured, inspection/diagnostic charges, transportation charges, and other costs incurred.

8.4. Where no repair charge is payable for work that was not completed, any eligible refundable amount will be processed after applicable deductions.

9.1. Pickup and delivery charges, where applicable, may be charged separately from repair and service charges.

9.2. Transportation charges already incurred by the Company may be non-refundable if a customer cancels a service after pickup, dispatch, or transportation has been initiated.

9.3. If a product is returned to the customer after a cancelled or unsuccessful repair, applicable return delivery charges may be payable by the customer unless otherwise agreed by the Company.

10.1. Refunds for eligible online payments will generally be processed through the original payment method or payment gateway, where technically possible.

10.2. Payment gateway, transaction, processing, or other charges that are non-refundable to the Company may be deducted from the refundable amount, where applicable.

10.3. The time taken for a refund to appear in the customer's bank account, card, wallet, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.

10.4. The Company shall not be responsible for delays caused by banks, payment gateways, card networks, or other third-party financial service providers.

11.1. Once a refund is approved, the Company will initiate the eligible refund within a 7 -15 working days.

11.2. The actual time for the refunded amount to reach the customer's account may vary depending on the payment method and the customer's bank or payment provider.

11.3. Customers may be required to provide transaction details or other information reasonably necessary to process a refund.

14.1. The Company reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any revised Policy will be published on the Website with an updated effective date.